OUR PEOPLE

Board of Directors

The Board governs and manages the affairs of the Association.

Shannon Cleary

Secretary, VP Marketing

Shonn Hilliard

Director of Operations

Administrative Staff

Administrative staff manage the organizational requirements for our association.

Community Age Group Coordinators

Age Group Coordinators are the front-line contact for all teams, coaches, managers, and parents.

CALGARY FIRE Head Coaches

Program Coordinators

COMMUNICATION PROCESS

All issues concerning the operation of a Cohort shall be communicated using the following process. The purpose of this process is to establish a standard approach to communication so GHC members can resolve difficulties or misunderstandings in a timely and transparent manner.

At no time should a GHC parent or player contact a member of Hockey Calgary, Hockey Alberta or the Central Zone Referee Committee for a resolution to a team issue. This is in accordance with the communication policies for these governing organizations.

If a GHC member wishes to report an incident to the GHC Board, it must be done so in a formal manner in accordance with GHC's Conflict Resolution Policy. The complaint must be signed and in writing, and must be filed within fourteen (14) days of the incident. Anonymous or third party complaints will not be accepted.

1

Parent and/or Player

In issues that provoke an emotional response and/or risk of hostile confrontation, please honour the 24-Hour Rule. This is an effective way to validate the facts and collect your thoughts.

2 COHORT MANAGER AND COACH

Parents must first work on a resolution with the Cohort Manager and Cohort Coach Leader. If necessary, arrange a face-to-face meeting to discuss the issue. The goal of this meeting is to solve the problem.

3 AGE GROUP COORDINATORs

If the issue cannot be resolved, please consult your Age Group Coordinator. AGC will consult with the appropriate Board member(s) and GHC Policies to work towards a satisfactory conclusion.