2020-21 CALGARY FIRE REFUNDS

WHAT IS THE REFUND FOR CALGARY FIRE AAA/AA PLAYERS?

Based on an analysis of Association financials, each Calgary Fire player will receive a refund of 55% of registration and AAA/AA fees paid.

Individual refund amounts are based on your Registration Fee and AAA/AA Player Fee payment to the Association for the 2020-21 season. Any surplus fundraising amount applicable to your player and any outstanding invoices applicable to your player (i.e. equipment) will be applied to your individual calculation.

Please note, refunds exclude pre-season prep camp fees and/or try-out fees as these were collected separately and not part of registration fees.

HOW WAS THE REFUND AMOUNT DETERMINED?

GHC's COVID-19 Refund was calculated on a cost recovery basis and was guided by the following:

• Costs incurred per player per age group;
• Fairness to our members given the financial strain and uncertainty the COVID-19 pandemic;
• Long-term financial health of the organization.

WHY IS THE REFUND PERCENTAGE THE SAME FOR EACH AGE GROUP?

GHC evaluated the major costs incurred by the Association (Ice, Coach Development & Honorariums, Player Development, League Fees, Team Expenses, Administration, Banking, Office Expenses) and allocated these costs to each division. Each division incurred approximately 45% of their respective registration fees. The Board voted unanimously to approve a refund of 55% of fees paid. 

WHAT COSTS WERE INCURRED BY THE ASSOCIATION?

The remaining 45% of registration fees paid to the Association cover the following costs (in the amounts that they were incurred):

1. Ice Rental
2. Coach Development and Honorariums
3. Player Development
4. League Fees
5. Team Expenses
6. Administration Fees (Office Admin, Registrar, Ice Scheduler)
7. Banking and Transaction Fees
8. Other General Costs, such as Association Insurance, Office Expenses, Rent, Software, etc.

WHERE CAN I VIEW MY PAYMENT AND REFUND INFORMATION?

Payment and refund history can be viewed by logging into your TeamSnap account (using a web browser) and scrolling down to the My Registrations section of the dashboard.

HOW WILL I RECEIVE MY REFUND?

If you have paid fees to GHC for the 2020-21 season, the portion of your fees will be returned by one of the following methods:

A. Electronic Refund

• If your original registration payment was made online, your refund will be processed electronically.
• Electronic refunds will be issued to the credit card on your TeamSnap account.
• If your credit card information has changed please email Admin@girlshockeycalgary.com.
• Any outstanding balance (not including members who have been approved for and/or have received financial assistance) will be applied to your refund.
• TeamSnap will send a refund notification via email.

B. Offline Refund

• If your original registration payment was made offline, your refund will be processed via cheque.
  Please ensure your TeamSnap profile has accurate contact information (including mailing address) to receive your cheque.
• Any outstanding balance (not including members who have been approved for and/or have received financial assistance) will be applied to your refund.
• TeamSnap will send a refund notification via email.

HOW WILL GHC DEAL WITH FINANCIAL ASSISTANCE FUNDS?

GHC will follow the directives of third-party funding organizations (e.g., Grindstone Award Foundation Grant, Flames Even Strength Program, Canadian Tire Jumpstart Program, Lace 'Em Up Foundation) in returning any unused funds.

Unused ENMAX Girls Hockey Calgary Financial Sponsorship will be deposited back into the sponsorship fund for future seasons.